Freshdesk form builder
Streamline support with our Freshdesk integration.
Trusted by lead gen teams and agencies
Better support forms for Freshdesk
Freshdesk is a popular helpdesk software used by businesses worldwide. With this integration, Growform can automatically create a support ticket or add notes to an existing ticket when a new form submission is received. This means that your team can quickly and easily respond to customer inquiries and support requests, without ever leaving Freshdesk.
For the team on the receiving end, that means every submission becomes a task, ticket or record in Freshdesk with the details already filled in, so nothing gets lost between the form and the work. Multi-step forms make it easy to ask for exactly the information you need, and conditional logic keeps the form short for the person filling it in.
Collect up to 2x more leads and send them straight to Freshdesk
Growform makes it easy to build multi-step forms that get more leads.
We’ve taken years of experience in conversion rate optimization and landing page best practice and distilled it into an easy-to-use form builder.
Every submission is sent to Freshdesk automatically, safely and securely.
A Freshdesk form that looks like your brand
Don’t settle for “yet another Freshdesk form” – use advanced customization options like custom fonts, background images and color schemes to build a form that looks just like your brand.
A good form is more than just its appearance – it’s about the user experience. Growform ensures your forms are responsive, giving your customers an exceptional experience whether they’re on a desktop or on the go with their mobile device.
If you’re not sure where to start, there’s a template for pretty much every industry!
Available actions
Here are a few things a Growform submission can do in Freshdesk:
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Add Notes to a Ticket
Creates a new note and adds it to an existing ticket in Freshdesk.
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Create Contact
Creates a new contact in Freshdesk.
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Find Ticket by Id
Finds a specific ticket in Freshdesk by its ID.
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Create Company
Creates a new company in Freshdesk.
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Create Ticket
Creates a new ticket in Freshdesk.
How does it work?
Freshdesk is a great tool, offering a range of useful features. Growform handles the form itself — multi-step, branded and built to convert — and passes every submission to Freshdesk automatically.
How it works: build the form in Growform, connect it to Freshdesk in a few clicks, and every submission lands in Freshdesk automatically.
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Step 1: Have a Freshdesk account ready
You’ll need a Freshdesk account to receive the leads. If you already use Freshdesk, you’re set. -
Step 2: Create a form with Growform
Next, create a free Growform account and build your first form — start from a template or from scratch. -
Step 3: Connect Growform to Freshdesk
Now you’ve got your form, connect it to Freshdesk in a few clicks via Zapier — no code needed. Read the integration guide.
- Can this be used to make single step and multi step Freshdesk forms?
Yes! Growform excels at creating multi-step lead generation forms, but is also a powerful tool to create single page or “one step” forms.
- Is there any disadvantage to using Zapier to integrate Growform & Freshdesk?
No, using Zapier to integrate these systems is an industry best-practice. Millions of customers rely on Zapier to integrate systems, and it is widely considered a safe, secure and reliable way to deliver leads.
- What can I build with this?
Growform can be used to build Freshdesk contact forms, quote forms, “wizard” style forms or simple one-page forms. You can even add conditional logic, prefilled fields or add hidden fields!
- How can I embed and share my form?
You’ll be provided with some simple embed code, which lets you embed your form anywhere you wish. The form embed code works with all major website building platforms, such as WordPress, Squarespace and Unbounce.
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